- SHIPPING INFORMATION -

DESTINATION	SHIPPING CHARGE	SHIPPING METHOD	DELIVERY TIME
Within USA	Free shipping on  orders over $70 or  $8 otherwise	Fedex Ground	3-5 business days
Alaska & Hawaii	$8	USPS	4-6 business days
Within USA	$14	FedEx 2nd Day	2 business days
Canada Only	$14	FedEx Ground	4-6 business days
International	$40	USPS Only	1-2 weeks

Shipping rates and info:
• All domestic orders are shipped via FedEx.
• FREE U.S. Shipping on orders over $70  (*We are not responsible for shipping costs for returned or exchanged merchandise).
• Orders are not delivered on the weekends or federal holidays.
• Orders are processed Monday through Friday excluding holidays.
• Orders received on weekend days, holidays and after 1 pm EST will begin processing the next business day.
• All orders are processed from Manhattan, New York.
• All orders are usually shipped within 48 - 72 hours of receiving your order though processing times may vary due to availability of merchandise.
• All prices are listed in US dollars.
• We do not offer shipping to P.O. boxes or APO/FPO addresses


Cancellations, exchanges and returns:
• Customers must contact Rugged Sole before returning any item.
• All exchanges and returns must be made within fourteen days of receipt. Orders returned within fourteen days are eligible for a refund. Merchandise must be returned with the original receipt, all original tags attached, unwashed, and unaltered.
• Refunds will be credited to the same credit card that was used for the original purchase.
• Shipping and handling costs are not refundable.
• We will not accept COD return parcels.
• The return shipping costs are the responsibility of the purchaser unless otherwise agreed to by Rugged Sole.
• We reserve the right to refuse receipt of a return and deny a refund or store credit. We will not be responsible for lost return parcels therefore we suggest taking out appropriate insurance on any return.
• All sale items are final sale and garments are sold as is.
• Customers can return or exchange to the Rugged Sole store in Greenwich Village.

To request an exchange or return, please contact: 
admin@ruggedsole.com or 212.477.7555 


Payment options: 
• We accept major credit cards: Mastercard, Visa and American Express.  We do not currently accept payment by check or money order.

Pricing, taxes and duty:
• Clothing items sold are subject to New York State sales tax if the order is shipped within New York State. All accessories and jewelry are subject to sales tax. There is no sales tax on gift card purchases. The New York State sales tax is 8.875% for items $110 and over /  4.375% under $110